FAQ
What is the maximum amount that can be shipped?
The maximum you can order via the website is 11 boxes (66 bottles of juice). This is due to shipment regulations. If you would like to order more juice, please contact us on via email at sales@pachadecacao.com.
I’m not at home when my package is being delivered! Can I change my date?
Yes. In the email from DHL you can choose which time slot suits best, if it should be delivered to a neighbor or if you wish to pick it up at a DHL store.
How long does it take until I receive my package?
Shipping time for the Netherlands is usually one business day. You will receive an update from DHL as soon as your order has been dispatched, along with track and trace information. Note that you can change the delivery information of your package even after confirming your order.
How do you make sure that the box arrives safely?
Our boxes are specially made to be strong enough for the transit. In the unlikely event of a box breaking, please contact us via email at sales@pachadecacao.comDid you know: all our materials are recycled and made out of paper. We like it that way.
Do you also sell internationally?
Yes, we do. Mainly in Europe. If your country is not in the country overview, please contact us via email at sales@pachadecacao.com
I am a potential B2B customer, how do I get in contact?
Reach out to us on sales@pachadecacao.com and we’ll get in touch very fast.
What are the shipping fees?
Transport costs in the Netherlands are €2,95 for 1-2 boxes (of 6 each). From 3 boxes transport is free (only in NL). Outside of the Netherlands, transport costs are automatically calculated based on the amount of boxes you order. Is your country not in the overview? Contact us to find out more. Reach out to us via email on hello@pachadecacao.com.
What is your vision and mission?
We believe in a healthy & connected cacao chain, from farmer to consumer, in which we can endlessly enjoy everything the cacao fruit has to offer.
Who is behind Pacha de Cacao?
The company was founded by Marika van Santvoort in 2020 but her plan dates from way before that! Marika is a cacao expert and works as a sustainability advisor to the industry, helping them to make supply chains more sustainable. While working on a project in Ecuador in 2017, a farmer told her about the nutritious benefits of the cacao pulp. From then on, she became extremely committed to use the cacao pulp to make a fresh drink. And here we are, 3 years later! And shout out to Positivity for our branding and Opper for developing our website.
What is the best way & time to drink Pacha de Cacao?
Ever heard of an afternoon slump? The sleepy and sluggish feeling that comes on in the afternoon, usually between the hours of 1 p.m. and 3 p.m? Our juice is the perfect kick you need for those moments! It will give you a slow boost so that you can easily continue with your day.
It also works great before a workout, or a yoga class. Try it out!
Drink it chilled for a refreshing effect.